Nikita Jewels

Your Privacy

Privacy Policy

How Nikita Jewellers Pvt. Ltd. collects, uses, shares, and protects your personal information when you use our website nikitajewels.com and the Nikita Jewellers mobile app.

Last updated: September 2026

1

Who we are

Nikita Jewellers Pvt. Ltd. ("Nikita Jewellers", "we", "us") operates the website nikitajewels.com and the Nikita Jewellers mobile app for Android and iOS (together, the "Services"). We are responsible for your personal information under the Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000 of India.

By using the Services you agree to this Privacy Policy. If you do not agree, please do not use the Services.

2

Information we collect

We collect only the information needed to provide and improve the Services:

  • Account details: your name, mobile number, email address, and, if you sign in with Google, the name, email address, and profile picture shared by Google.
  • Order details: billing and shipping addresses, products purchased, order history, and invoices.
  • Payment information: payments are processed by our payment partner PayU. We do not store your full card number, CVV, UPI PIN, or net-banking password.
  • Scheme and service details: information you provide when enrolling in savings schemes, booking appointments, or requesting custom designs, exchanges, or repairs.
  • Photos you choose to upload: if you use image search, the photo you take or select is used only to find similar products.
  • Device and usage data: device model, operating system, app version, IP address, push notification token, pages viewed, and interactions with the Services.
  • Communications: messages you send to our support team and your notification preferences.
3

App permissions

The mobile app asks for the following permissions only when you use the related feature. You can deny or revoke them at any time in your device settings:

  • Camera: to take a photo for image search.
  • Photos / media storage: to choose an existing photo for image search.
  • Notifications: to send order updates and offers you opt in to.
  • SMS auto-fill (Android): the app uses Google's SMS Retriever API to fill in your one-time password automatically. It does not read your other messages and does not request the READ_SMS permission.
4

How we use your information

  • To create and manage your account and verify you with a one-time password (OTP).
  • To process, deliver, and support your orders, returns, exchanges, and refunds.
  • To manage savings schemes, appointments, and custom jewellery requests.
  • To send transactional messages such as OTPs, order confirmations, and delivery updates by SMS, email, or push notification.
  • To send offers and updates, only where you have agreed. You can opt out at any time.
  • To improve search results, product recommendations, and website and app performance.
  • To prevent fraud, keep the Services secure, and meet legal, tax, and accounting obligations.
5

Sharing your information

We do not sell or rent your personal information. We share it only with service providers who help us run the Services, and only as much as they need:

  • PayU, to process payments.
  • Courier and logistics partners, to deliver your orders.
  • SMS and email providers (MDSSend and Mailgun), to send OTPs and order messages.
  • Google Firebase Cloud Messaging, to deliver push notifications.
  • Google Sign-In, if you choose to sign in with Google.
  • Google Gemini, to interpret text search queries. Your personal details are not sent.
  • Microsoft Clarity, to understand how visitors use our website so we can improve it.
  • Hosting and cloud storage providers that store our data and product images.
  • Government authorities or law enforcement, when required by law or to protect our rights and customers.
6

Cookies and analytics

Our website uses cookies and similar technologies to keep you signed in, remember your cart, and understand site usage through Microsoft Clarity. You can block or delete cookies in your browser settings, but some features, such as sign-in and checkout, may not work without them.

7

Data security

We protect your information with encrypted connections (HTTPS), access controls, and secure hosting. Payments are handled by PCI-DSS compliant partners. No method of transmission or storage is completely secure, but we work to protect your data and will notify you and the authorities of a data breach where the law requires.

8

Data retention

We keep your account information for as long as your account is active. Order, invoice, and payment records are kept for the period required by Indian tax and accounting laws, typically up to 8 years. Other data is deleted or anonymised when it is no longer needed.

9

Your rights and choices

Subject to applicable law, you have the right to:

  • Access the personal information we hold about you and get a summary of how it is used.
  • Correct or update inaccurate or incomplete information. Most details can be edited in your profile.
  • Withdraw consent or opt out of marketing messages at any time.
  • Request deletion of your account and personal information.
  • Nominate another person to exercise these rights on your behalf.
  • Raise a grievance with us, and escalate it to the Data Protection Board of India if it is not resolved.
10

Deleting your account

You can request deletion of your Nikita Jewellers account and associated data at any time, whether you use the website or the mobile app. Email sales@nikitajewels.com from your registered email address, or call +91 86556 11061 from your registered mobile number, with the subject "Account Deletion Request".

We will verify your identity and delete your account, profile, addresses, wishlist, and cart within 30 days. Records we must keep by law, such as invoices and completed order and payment records, are kept for the legally required period and then deleted. Active savings schemes or pending orders must be settled before deletion.

11

Children's privacy

The Services are intended for users aged 18 and above. We do not knowingly collect personal information from children. If you believe a child has given us personal information, please contact us and we will delete it.

12

Changes to this policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top shows when it was last changed. For significant changes, we will notify you through the website, the app, or by email.

13

Contact and grievance officer

For questions, requests, or complaints about this Privacy Policy or your personal information, contact our Grievance Officer:

  • Nikita Jewellers Pvt. Ltd.
  • Email: sales@nikitajewels.com
  • Phone: +91 86556 11061
  • We will acknowledge your request within 48 hours and aim to resolve it within 30 days.