Return, Refund & Cancellation Policy

Nikita Jewellers provides eligible returns within 14 days for complete peace of mind. Return eligibility may depend on product condition, product type, order status, certificates, packaging, and applicable business checks.

Returned products must be unused, undamaged, unaltered, and accompanied by original packaging, invoice, tags, certificates, and any other accessories supplied with the order.

Eligible plain gold or platinum jewellery may be exchanged based on a percentage of current market value. Exchange value may vary for diamond-studded, gemstone-studded, customized, or other jewellery types.

Final exchange value is subject to product verification, purity checks, market rates, deductions if applicable, and approval by Nikita Jewellers.

Once an order is placed, it cannot be cancelled by the customer. The paid amount may be treated as an advance payment and adjusted against eligible jewellery purchases online or at Nikita Jewellers showrooms, subject to applicable policy terms and approval.

Nikita Jewellers reserves the right to refuse or cancel any order at its sole discretion. Reasons may include stock limitations, pricing or listing errors, payment verification concerns, address or identity verification issues, quantity restrictions, or any other issue identified during order processing.

If your order is cancelled fully or partially, or if additional information is required, we will notify you using the order contact details.

If an amount has been deducted from your account but the transaction has failed, the amount will be refunded to your account at the earliest after payment gateway and bank verification.

Refund timelines may vary depending on the payment provider, issuing bank, and settlement process.

Approved refunds are processed after return receipt, quality inspection, and policy verification. Refunds are normally issued to the original payment method unless another approved adjustment method applies.

Shipping charges, making charges, payment gateway charges, taxes, discounts, certificates, or promotional benefits may be treated according to the order terms and applicable business policy.

If you receive a damaged, incorrect, or visibly tampered package, contact customer support as soon as possible with your order details and clear photos or videos of the package and product. Nikita Jewellers will review the concern and guide you on the next steps.